Current SHIP Students
Communication with United HealthCare
United HealthCare's preferred method of communication with students is via email. Students on the SHIP should go to www.uhcsr.com/csm and create an account. This account is where you access your insurance card, explanation of benefits, and any communication from United HealthCare. United HealthCare will notify you by secure email when there is a new document or request for additional information. If United HealthCare does not receive the requested information, claims will be put in a "pending" status, and will not be paid.
The Affordable Care Act requires Health Insurance Coverage--Please log on to your account and update your information and include your social security number.
The 1095-B Tax Form: Your unique health insurance verification
The Patient Protection and Affordable Care Act includes a requirement that many people have health insurance or pay a penalty. Compliance with this mandate is administered by the Internal Revenue Service (IRS)*. The IRS requires health insurance companies to report the individuals they covered per tax year. The reports need to include Social Security Numbers (SSN) or International Tax Identification Numbers (ITIN) to distinguish unique individuals. Insurance companies are also required to give individuals a copy of what they have reported, in the form of a tax form called 1095B. *Information on this page shoud not be considered tax advice or guidance.
For 2017-18 members and tax year 2017:
UnitedHealthcare Student Resources is the current provider for 2017-2018 coverage. To confirm your information:
Visit www.uhcsr.com/MyAccount and log in or create your MyAccount.
Once logged in, use the left navigation bar to navigate to the Tax Information, My Personal Information, and Email Preferences areas to enter and/or confirm the following information: Name; SSN or ITIN; Date of Birth; Mailing Address; Email Address.
Under Tax Information, you can select electronic or paper delivery of your 1095B.
UHCSR contact information: 866.458.4954. Please note that customer service representatives will not be able to collect your Social Security Number over the phone.
It is very important that your email address is up to date! If you prefer not to receive email notifications and would like UHC to continue sending paper communications to your physical address via the United States Postal Service, you may go the the "My Email Preferences" section in "My Account" and opt out of receiving email notifications. Make sure that your physical address is accurate!
To contact United HealthCare via phone, call 1-866-458-4954 for questions regarding the 2017-18, 2016-17, 2015-16, 2014-15 & 2013-2014 academic years.
For years prior to 2013-14 policy year claims status, please contact Health Smart at 1-800-331-1096.
How to Find Providers:
To find In-Network providers go to www.uhcsr.com/csm and search for the "United HealthCare Choice Plus" network. No login is required when searching for providers.
United HealthCare Student Resources is sending letters and emails requesting that you confirm personal information, including your Social Security Number. This request is so that UHCSR can provide you with a 1095-B, confirming that you had health insurance in 2017.
To verify that your information is correct, log in to your UHCSR account--www.uhcsr.com/csm-- and confirm the information. If you need help logging in, please call UHCSR customer service at 866.458.4954. The SHIP office cannot reset your password or user name--this can only be done through UHCSR customer service.